Our counselling service offers women and girls up to 25 sessions of one-to-one counselling on a weekly basis. We offer the service in Ipswich, Bury St Edmunds, Lowestoft, Leiston, and Brandon, but will try to work with you to find a solution if you are unable to access these sites. The specialist counselling service is open to anyone who identifies as a woman or girl aged 14 and over who have been affected in any way by sexual violence. This includes childhood sexual abuse, rape, sexual assault, coercive sexual violence within relationships, FGM or so-called ‘revenge porn’ (Image-based abuse). Whatever the sexual violence you have experienced, we are here to offer support. Whether you are a survivor of recent or historic sexual violence you can access our service and find a safe, supportive, non-judgmental environment.

The counselling team are all women and provide a space in which you can feel heard, validated and believed. The service provides a chance to explore what you have survived, the impact this may have had or is having on your day to day life, and help you find ways to move forward and let go of difficult feelings or coping behaviours that are no longer useful to you.

Our counsellors are all registered with the British Association for Counselling and Psychotherapy and adhere to their strict ethics and code of conduct.

How do I refer myself?

If you would like to self-refer to our Counselling@SRC service please follow the link below, complete the information and submit it to us. If you’d prefer to call the office, then please do so  between 9am and 5pm Monday to Friday on (01473) 231200 or complete the ‘contact us’ form here and someone will get back to you.

Click here to refer to Counselling@SRC! 

Agency referrals:

We are happy to take referral from agencies for clients in the Suffolk area. Please ensure you have permission to do so, follow the link below and complete the information to submit it to us. If you’d prefer to call the office, then please do so  between 9am and 5pm Monday to Friday on (01473) 231200 or complete the ‘contact us’ form here and someone will get back to you.

Click here to refer to Counselling@SRC! 


What will happen after my referral?

First, we will contact you to arrange an initial meeting with one of our counsellors, in the location most convenient to you. At the initial meeting the counsellor will explain to you how our service works and will take some information from you, it is important to remember that you only need to tell us what you feel ready to tell us there is no need to go into detail. You will also have the opportunity to ask any questions you may have surrounding our service or counselling in general.

After the initial meeting you will be put on the waiting list for your convenient location, the waiting time is generally 12 – 14 weeks depending on location and how flexible you can be with your times and days.

Whilst you are on the waiting list you will have the option to be put on our ‘check-in’ call list, this would mean one of our helpline volunteers would call you once a month just to check in with you and see how you are getting on. This has proved helpful to those on our current waiting list as it has given them the opportunity to offload and chat with somebody outside of their family/friend group without judgement or blame. You can also access support through the Outreach@SRC service.


Your weekly sessions will be on the same day and time each week for 25 weeks in your most convenient location. You will stay with the same counsellor, giving you the opportunity to build trust in them and work together to explore your experiences. However, just because you are receiving the service due to an experience of sexual violence, this does not mean that you must spend every session talking about what you have been through. The service works holistically, it’s about you as an individual, you may want to explore other issues you have experienced throughout your life, or just concentrate on the here and now and how to move forward… this is fine, the most important part is that you feel in control and empowered by your sessions.

Although counselling is a step towards recovery, it can also bring about positive and negative thoughts and feelings therefore it is important to look after yourself before, during and after your sessions. For self-care resources please click the links below:

The following links will open in a new tab so please remember to follow our privacy advice to delete your history if necessary. 

Self care apps recommended by the NHS

Self help guides for survivors produced by Somerset and Avon Rape And Sexual Abuse Support

A self-help guide for Transgender survivors of Sexual Violence (produced by FORGE)

Self care guidance for PTSD provides various self-help guides

Online Counselling

Suffolk Rape Crisis is able to provide online counselling through a secure, confidential online counselling room for those who are unable to access the face to face service or who feel this would be more appropriate for them. You can find out more information here. 

Telephone Counselling 

Suffolk Rape Crisis is able to provide Telephone counselling in this time of change when we all have to isolate and for those who are unable to access our online service or who feel this would be more appropriate for them. 

How will this work? 

You will refer into our service as normal and then we will book you in for an initial meeting on the telephone. After the Initial Meeting you will be put on the waiting list for Telephone counselling. The counselling provided is just the same as our face to face or Online Video counselling service. The referral process and waiting list are exactly the same as the face to face service. 

Can I have Telephone counselling if I am already on your waiting list? 

Yes, if you are already on our waiting list and feel that Telephone counselling may be better for you due to location; disability or for any other reason just call the office and have a chat with a member of SRC staff who will be able to advise you and add you to the Telephone waiting list 

Do I need any special equipment? 

No! Just your telephone! This can be a mobile phone or land line. If it is a mobile phone, you need to make sure you have good signal/ phone reception. If you have a landline it may be better to use this if possible 

You may feel you want to use headphones or some sort of headset, rather than holding the phone for the duration of the session. But this is purely your choice 

How does the session start? 

Your counsellor will call you at your appointment time and the number that will show on your phone will be a withheld number 

You just need to be ready in a quiet and confidential space at the time of your appointment and for the duration of your session 

Your appointment will be 50 minutes long and progress in the normal way counselling session do 

Will any of my sessions be recorded? 

No, nothing is recorded or saved by SRC! 

If you have any questions about our online counselling service or any other services please get in touch!